Child Safe Policy

This Child Safe Policy was approved on May 12 2021. It’s due to be reviewed on November 12 2021.

This policy was written to demonstrate the strong commitment Big Picture Tutoring has to child safety, and to provide an outline of policies and practices we have developed to keep everyone safe from any harm, including abuse.

It has been developed based on policy guidelines produced by the Commission for Children and Young People in Victoria, but also reflects the specific issues likely to arise in an online tutoring environment.

Commitment to Child Safety

The welfare of the children in our care will always be our first priority and we have a zero-tolerance approach to child abuse.  All students, parents, staff, volunteers and contractors have the right to be treated with respect and feel secure and safe.

We are committed to the principles of cultural safety and inclusion of Aboriginal children and children from diverse backgrounds, and to the safety and inclusion of children with a disability. We support and welcome students and families of all sexual orientations and gender identities. We recognise that these principles support the safety of all children.

Valuing Diversity

We value diversity and do not tolerate any discriminatory practices.

All students are different. We ongoingly educate ourselves about anything that might impact the learning of each student, and welcome feedback at all times.

Code of Conduct

All Big Picture Tutoring staff, volunteers and contractors are required to adhere to the Code of Conduct (see below).

Working With Children Check

All staff are required to have a valid Working With Children Check.

No person without a valid Working With Children Check will interact with students unsupervised.

Privacy

All personal information considered or recorded will respect the privacy of the individuals involved, whether they be staff, tutors, parents or children, unless there is a risk to someone’s safety. We have safeguards and practices in place to ensure any personal information is protected. Everyone is entitled to know how this information is recorded, what will be done with it, and who will have access to it.

Reporting Procedures

Anyone who reports abuse to Big Picture Tutoring will be listened to, and all reports will be treated as serious.

We will act immediately to ensure the safety of the child or children, and mitigate risks of further harm.

In cases of reports of abuse confidentiality cannot be maintained, and we will follow mandatory reporting guidelines.

If you have any concerns about the conduct of anyone associated with Big Picture Tutoring please contact us immediately.

If we do not resolve your concern you can contact the Australian Tutoring Association.

If you believe a child is at immediate risk of abuse phone 000.

Communication with Students

Big Picture Tutoring provides mentoring as well as tutoring, and encourages strong, safe, respectful and appropriate relationships between tutor and student (and tutor and parent).

Our tutoring occurs online, and all technology we use to deliver tutoring is password protected. We regularly review our procedures to make sure we are following the best online privacy and security practices.

All classes are scheduled in our online portal, which is available to parents.  No class will take place that is not scheduled in the online portal.

Parents are welcome to be present in the room during tutoring to satisfy themselves that their child is in a safe environment.

Students may have contact with the tutor outside of class time. This is usually for practical reasons, like rescheduling a class or following up something that was discussed in a previous session.

In addition, the tutor may wish students well for important events in their lives like exams and birthdays, and at times students want to share events that are occurring in their lives with the tutor. These communications can be important for building a good relationship, and are similar to the conversations a student may have with a classroom teacher outside of class time (eg in the schoolyard).

The tutor may communicate with students outside of class by phone (call or text), by email, or through official Big Picture Tutoring social media accounts (never a personal account). The tutor will not see a student in person unless it is incidental (they run into them down the street), at an official Big Picture Tutoring event, or another appropriate event (like a school play) about which parents are informed.

In all situations, the tutor will observe professional boundaries.

The tutor is also aware that parents may be monitoring any of the above communication methods. Alternatively parents can be provided a copy of communications from Big Picture Tutoring upon request. Records will be retained for 6 months.

If a parent has any concerns Big Picture Tutoring will be happy to discuss them and make adjustments to these arrangements.

big picture tutoring code of conduct

Commitment to Child Safety

The welfare of the children in our care will always be our first priority and we have a zero-tolerance approach to child abuse.  All students, parents, staff, volunteers and contractors have the right to be treated with respect and feel secure and safe.

We are committed to the principles of cultural safety and inclusion of Aboriginal children and children from diverse backgrounds, and to the safety and inclusion of children with a disability. We support and welcome students and families of all sexual orientations and gender identities. We recognise that these principles support the safety of all children.

Code of Conduct Agreement

All Big Picture Tutoring staff, volunteers and contractors are responsible for promoting the safety and wellbeing of children and young people by agreeing to and adhering to the below standards of behaviour:

I WILL:

  • Adhere to all relevant Australian and Victorian legislation, Big Picture Tutoring’s Child Safe Policy and other organizational policies
  • Take all reasonable steps to protect children from abuse, and raise concerns with management if risks to child safety are identified
  • Report and act on any behavioural complaints, concerns or observed breaches regarding this Code of Conduct
  • Immediately report any concern, allegation, disclosure or observation of child abuse to Big Picture Tutoring and the relevant person or authority in line with mandatory reporting requirements, including the Reportable Conduct Scheme
  • Respect the privacy of children and their families by keeping all information regarding Child Protection concerns confidential, only discussing information with the relevant people to follow reporting procedure
  • If a child chooses to disclose to me, I will :

-be accessible and receptive;

-listen carefully and uncritically at the child’s pace;

-take what is said seriously;

-reassure the child that they are right to tell;

-tell the child that this information must be passed on;

-make a careful record of what was said.

  • I will treat all children and young people with respect, regardless of race, colour, sex, gender identity, sexual orientation, language, religion, political or other opinion, national, ethnic or social origin, culture, property, disability or other status
  • Listen to children and respond to them appropriately, including valuing their ideas and opinions
  • Welcome all children and their families and carers by being inclusive
  • Actively promote cultural safety and inclusion
  • Conduct myself in a manner consistent with the values of the Big Picture Tutoring organisation
  • Respect the privacy of students, parents, other staff and Big Picture Tutoring, and follow procedures to protect information
  • Communicate with students and parents only by the phone number and email address known to Big Picture Tutoring, and retain records of all communications for 6 months
  • Observe professional boundaries with children at all times, including when communicating with a child outside of class times.

I WILL NOT:

  • Condone or participate in behaviour with children that is illegal, unsafe or abusive
  • Seek to use children in any way to meet the needs of adults
  • Ignore or disregard any concerns, suspicions or disclosures of child abuse
  • Exaggerate or trivialise child abuse issues
  • Use hurtful, discriminatory or offensive behaviour or language with children
  • Discriminate on the basis of age, sex, gender identity, race, culture or sexual orientation
  • Communicate with students on social media through anything other than the official Big Picture Tutoring accounts
  • Use any computer, mobile phone, or video or digital camera to exploit or harass children
  • Arrange to see a student in person without getting the consent of Big Picture Tutoring, and the student’s parent or guardian.